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Library
Hours: Mon-Thu 9 - 9 | Fri-Sat 9-5 | Sunday 1-4
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1606 Three
Oaks Rd.,Cary, Illinois, 60013 | 847-639-4210 | Fax 847-639-8890 |
Renewal 847-590-8706 |
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Library
Happenings 
| Ask
a LibrarianLive help 24/7/365.
* The 'Email Address' field is a recommended field. At the conclusion of
the session, a complete transcript, including all chat and links to Web sites
visited will be emailed to you. If you do not have an email address, or do
not wish to have a transcript sent to you, you may leave that field blank.
* If you are using Internet Explorer, or Netscape 4.79, 7.1 or 7.2, Mozilla
or Firefox , and have "session cookies" enabled in your browser,
the librarian should be able to take you to various Web sites to show you the
answers. We will be able to "chat" with you in real time and send
you Web pages via your browser during the session.
* If you have a software firewall enabled, such as Norton Internet Security,
you may not be able to see chat from the librarian after you connect. If you
experience such a problem, please exit the service, and, if you wish to reconnect,
either disable the firewall before you return, or check
these instructions on how to configure it to work with our service . Remember to re-enable the
firewall after the session is over!
If you do not want to disable the firewall, you may be unable to see the librarian's
chat and vice versa, so, please try to be as thorough as possible when asking
your question, and be sure to include your email address, because the librarian
will not be able to chat with you. You will receive an email response within
10 minutes of termination of the session containing either the answer, or a
request for more information in order to answer the question.
* Opera, AOL's browser, and WebTV are not supported.
* If you use Windows XP and have Service Pack 2 installed, you must configure
it to work with our software in order to chat with the librarian. Please check
these instructions.
* If you are a MAC user we will be able to send you web pages, but you will
not be able to take us to other websites during the session.
We are prepared to answer reference questions and provide brief information about your local library. The normal session is less than 15 minutes. The librarian can either give you the answer, or show you how to find the answer yourself next time, if you like.
Please do not try to bookmark (add to favorites) or print anything during the session! At the end of the session, you will receive a list of live links, which will allow you to go back and visit all of the pages the librarian showed you. You can bookmark anything you want at that time. If you try to bookmark during the session, you may experience a disconnect.
There are forward, back and refresh buttons within the software's shared webpage frame that you can use.
If you must open a second browser for any reason while connected, please use the "start" menu or taskbar shortcut, not control "n" or File "new". If you do so, you will crash.
Thank you for using our online live reference service!